SHIPPING & RETURNS
SHIPPING POLICY
We want your Muse Milano experience to be as seamless as possible — from the moment you place your order to the moment it arrives at your door.
Orders are carefully processed after purchase and shipped directly to the delivery address provided at checkout.
Shipping times may vary depending on the destination, product availability, and fulfillment location. Estimated delivery times and any applicable shipping costs will be displayed at checkout whenever available.
Once your order has been dispatched, you will receive a confirmation email with tracking information when tracking is available.
Please note that delivery times are estimates and may occasionally be affected by customs processing, carrier delays, weather, or other circumstances outside our control.
For questions regarding an order, please contact our Customer Care team with your order number.
RETURN & EXCHANGE POLICY
Your satisfaction matters to us.
If you change your mind about your purchase, you may be entitled to return your order in accordance with the consumer laws applicable to your country.
For customers in the European Union, online purchases generally include a 14-day withdrawal period, subject to applicable legal exceptions. EU consumers also have a minimum two-year legal guarantee for faulty or non-conforming goods.
Returned items must be in the condition required by our return policy. Certain products may be subject to specific hygiene or other legal restrictions.
To request a return or exchange, contact:
Please include your order number and a brief description of your request.
Once your request is reviewed, our Customer Care team will provide you with the appropriate return instructions.